1. Introduction and Applicability
This Privacy Policy ("Policy") applies to the 38okbajee platform and all of its associated services. By browsing the website https://38okbajee.cam, creating an account, or using any of our services, you are considered to have agreed to the terms of this Policy.
38okbajee operates a safe and reliable online gaming platform for users in Bangladesh. We respect the laws and regulations relating to personal data and are committed to protecting the privacy of our users.
1.1 Definitions
The key terms used in this Policy are as follows:
- Personal Information: Any information from which you can be identified directly or indirectly.
- Processing: Any activity involving the collection, storage, use, transmission, or deletion of personal information.
- User: Any person, registered or unregistered, on the 38okbajee platform.
- Account: A user's registered profile and all information associated with it.
2. What Information We Collect
38okbajee collects various types of information to improve the quality of its services and to meet legal obligations. Details are provided below:
2.1 Information Provided at Registration
- Full name (as per ID)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport number (for KYC verification)
- Address
2.2 Financial Transaction Information
The following information is collected to process deposits and withdrawals:
- bKash / Nagad / Rocket account number
- Bank account number and bank name
- Transaction history and amounts
2.3 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device information
- Browser type and language settings
- Time spent on the platform and pages visited
- Login time and date
- Gaming history and activity logs
2.4 Information Received via Customer Support
When you contact us via live chat or email, the information you provide during that conversation is also stored for the purpose of improving service quality and resolving disputes.
3. Use of Information
38okbajee uses collected information only for the following specific purposes:
3.1 Account Management and Service Delivery
- Completing account creation and verification
- Managing deposit and withdrawal processes
- Activating bonuses and promotional offers
- Providing uninterrupted gaming services
3.2 Identity Verification and Fraud Prevention
The identity of each user is verified in accordance with international standards (KYC — Know Your Customer). This helps prevent money laundering, fraud, and access by minors.
3.3 Responsible Gaming Monitoring
User gaming behaviour is analysed to identify problematic patterns. Where necessary, users are given the option to set limits or self-exclude. For more details, visit our Responsible Gaming page.
3.4 Communication and Customer Support
- Sending important account-related notifications
- Responding to your complaints and questions
- Sending transaction confirmation messages
3.5 Platform Improvement
User behaviour is analysed to improve platform functionality and to use data in developing new services.
4. Data Storage and Security
38okbajee stores user information following the highest security standards.
4.1 Technical Security Measures
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Firewall Protection: Advanced firewalls are used to prevent unauthorised access.
- Two-Factor Verification: An additional verification layer exists for sensitive actions.
- Regular Security Audits: System security is tested on a regular basis.
4.2 Retention Period
Your personal information is retained for the following durations:
- Active account data: for as long as the account remains active.
- Financial transaction records: for the period required by legal obligations.
- After account closure: for a defined period in accordance with applicable laws and regulations.
4.3 Access Control
Only authorised staff have access to user information. Their identities are verified and their activities are closely monitored. Any attempt at unauthorised access is dealt with immediately.
5. Sharing Data with Third Parties
38okbajee does not, as a matter of policy, sell, rent, or unnecessarily share user information with third parties. However, necessary information may be shared in the following limited circumstances:
5.1 Payment Processors
Transaction information necessary to process deposits and withdrawals is shared with bKash, Nagad, Rocket, and banking partners. These organisations follow their own privacy policies and security standards.
5.2 Legal Obligations
38okbajee may be required to disclose information under a court order, government directive, or applicable law. In such cases, only the minimum information legally required will be provided.
5.3 Technology and Infrastructure Services
Operational information may be shared with trusted technology partners for the purpose of running the platform. Confidentiality agreements are in place with these partners.
6. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 38okbajee platform.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and security features.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Help analyse how the platform is used.
6.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.
6.3 Session Data
Session-related data is temporarily stored to ensure the security of your login session. Session data is automatically deleted after you log out.
7. Your Rights
As a 38okbajee user, you have the following rights regarding your personal information:
7.1 Right to Access
You may request at any time to know what information we have collected about you. We will provide full details within the specified timeframe.
7.2 Right to Correction
If any of your information is incorrect or out of date, you have the right to request that it be corrected.
7.3 Right to Request Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing dispute proceedings.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for marketing communications or profiling purposes.
7.5 How to Exercise Your Rights
To exercise any of the rights listed above, please email our customer support team. We will generally action your request within 30 business days.
8. Children's Privacy
38okbajee provides services only to individuals aged 21 or above. We do not knowingly collect information from any person under the age of 21.
If we become aware that a user is under the age of 21, that account will be suspended immediately and the information collected will be deleted. Parents or guardians may contact our customer support team regarding this matter.
9. Policy Changes
38okbajee reserves the right to amend this privacy policy from time to time. The following process is followed when changes are made:
- The "Last Updated" date at the top of the policy will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the platform after changes have been made will be considered acceptance of the new policy.
We recommend that you review this page regularly so you can stay informed about the latest policy.
10. Contact
Contact us for any questions, comments, or requests regarding the exercise of your rights under this privacy policy:
Privacy-related contact
It is best to submit privacy-related complaints or requests by email, as there will be a written record and processing can be done more quickly.
Visit the pages below to review our other policies and terms: